1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within the seven days following the date of receiving the product, and he does not have the right to exchange the product after the seven days have passed.
2- The condition for replacing the product is that the product is in the same condition as the consumer received it and that the consumer has not used the product. The store has the right to inspect the product before replacing it to ensure that it is safe, in excellent condition and suitable for display with its packaging and tags. The consumer bears the cost of shipping and the value of damages or any other amounts directly or indirectly related to the product.
3- Electrical and electronic parts and batteries cannot be returned or exchanged except after they have been inspected by the store or authorized maintenance centers. If they are found to be used or damaged as a result of repair or installation, they cannot be exchanged, and the customer will bear all costs of inspection, shipping, and returning the part to the customer.
1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.
2- If the product consists of videotapes, CDs, DVDs, or software that have been used.
3- If a defect appears in the product due to the consumer's misuse.
4- If the contract deals with the provision of accommodation, transportation or food services.
5- If the contract deals with the purchase of software download products online.
1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product provided to him from the store within the three days following the date of receiving the product, and he does not have the right after the three days have passed.
2- The return of the product is conditional on the product being in good condition and the consumer not having used the product or obtained its benefit. The store has the right to inspect the product before returning it to ensure its safety.
3- The consumer bears all costs incurred by the store, such as round-trip shipping costs, electronic payment and installment company costs, and costs of damage and compensation in case of product defects if the product is returnable.
1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.
2- If the product consists of videotapes, CDs, DVDs, or software that have been used.
3- If the product is newspapers, magazines, publications, books, or anything else that is considered a publication.
4- If a defect appears in the product due to the consumer's misuse.
5- If the contract deals with the provision of accommodation, transportation or food services.
6- If the contract deals with the purchase of software download products online.
Customer order cancellation cases
The customer has the right to cancel the order free of charge and receive a full refund after deducting an administrative fee of 2% of the order value and the electronic payment gateway fee.
(Such as Tappy, Tamara, Visa, Mada or the store platform) according to the store's operating conditions and payment gateways.
If the order is cancelled after being handed over to the shipping company or its status is updated to "Delivery," the customer will bear the shipping cost (round trip) in addition to...
The discount is as stated in the previous section. The discount will be applied to the order amount after the shipment is received from the carrier. If the shipment does not arrive at the store for any reason, no further details will be provided.
The customer is entitled to the amount of the cancelled product.
The consumer has the right to cancel the order and receive a full refund if the store delays delivering the shipment to the carrier for more than 15 days from the agreed date (according to the regulations of the Saudi Ministry of Commerce), unless there is correspondence between the two parties to extend the period.
The customer is not entitled to cancel or modify an order for products that were manufactured or modified based on specifications he himself defined, except in the case of
A manufacturing defect or a violation of the agreed specifications.
Order cancellation cases by the store:
Promotional.
Refunds to the customer's credit card or bank account take a maximum of 7 to 14 business days after order cancellation is confirmed. If payment was made through an electronic payment gateway (such as Tabby, Tamara, Visa, Mada, or other payment gateways), the processing time will be subject to the operational terms of the payment gateway.
Shipping and Delivery Policy
1- The customer's lack of response to the shipping company or repeated delays.
2- An error in the data contained in the shipping document, as specified by the customer before completing the order.
The sender, and it will be uploaded to the request (recipient).
Other reasons related to the customer will be deducted, and shipping, return, and other expenses mentioned in the previous policies will be deducted.
